What time does dinner start?
Dinner begins from 17:00 to 19:00. We ask that you finish eating by 21:00.
What time does breakfast start?
Breakfast is from 8:00 to 9:00.
Is there lunch?
It is possible to provide lunch.
What kind of meal is dinner?
Dinner is banquet cuisine in which you can enjoy fresh seafood, including Takesaki-Kani.
If we stay two or more nights, will the dinner menu change?
We welcome private inquiries.
Where are meals served?
As a general rule, dinner is served in your private room (Japanese-style rooms).
Breakfast is provided in the first floor lounge or in the dining hall.


Are there any smoking rooms?
There are no smoking rooms.
Do you have transformers available?
We do not. If you need one, please bring one yourself.
Is it possible to bring in drinks?
It is possible to bring drinks into your room, but not into the dining venues.
Is Internet service available in the rooms?
The hotel provides Wi-Fi, so you can use the Internet in your room.


What time do the large baths close?
You may use the large baths from 6:00 until 23:00.


Do you provide laundry or dry cleaning services?
Not in the hotel, but we will transport you to a nearby coin-operated laundromat.
Are there any vending machines?
There is a soft drink vending machine.
Are there any convenience stores or supermarkets nearby?
They are located ten minutes away by car.
Do you provide pick-up and drop-off services?
We can pick you up and drop you off at Hizen Oura Station and Tara Station. (Reservation required)
Do you have a parking lot?
Yes. It is free and does not require a reservation.
What times are check-in and check-out?
Check-in: 16:00 (Final check-in: 19:00) Check-out: 10:00
Is early check-in or late check-out possible?
Is there are curfew?
Can my pet stay with me?
Pets are not allowed.


Can I pay with a credit card?
We accept VISA and Master Card.
Do you accept Traveler’s Checks?
No, we do not.
Do you accept UnionPay?
Yes, we do.
What are the regulations regarding cancellations?
Cancellations 1~2 days prior: 50% of the accommodation fees
Same-day cancellations: 50% of the accommodation fees
No-show: 100% of the accommodation fees
What is the charge for children?
6~12 years old: Meal (equivalent to adult meal), bedding – 80% of adult price.
6~12 years old: Meal (children’s meal), bedding – 7,150 yen
3~5 years old: Meal (children’s meal), bedding – 6,050 yen
3~5 years old: Meal (children’s meal), no bedding – 3,300 yen
3~5 years old: No meal, bedding – 3,300 yen
Less than 3 years old: No meal, no bedding – 1,320 yen
What is included in the charges?
Accommodation fees, consumption tax and service charges. Bath taxes are required separately. (150 yen per person)